Pre-contract Information
What will we do for you?
We will assist you in identification of claims, preparation of required paperwork and representation in making a claim. We will provide an independent surveyor to assess the damage at your home. We will liaise with financial institutions, the Financial Ombudsman Service (FOS), The Pensions Ombudsman (TPO) and/or Financial Services Compensation Scheme (FSCS) on your behalf. We will provide you with advice in regard to making the claim, any offer of compensation you receive and if the financial institution rejects your claim, advice on the next steps and whether your claim can be escalated to the FOS/TPO.
How will we keep you updated throughout the claim?
When there are any material developments throughout your claim, we will update you within 10 working days. Where there are no material developments, we will update you at least every 6 months in writing.
What will you need to do?
You may need to allow access to your home for a survey of the damage. You will need to sign paperwork which is required for us to submit your claim and you may also need to provide documentation such as account statements or proof of identity documents. You will need to provide us with information which will be used to formulate your claim such as details of the installer and the basis of your claim.
How much will you have to pay?
If your claim is successful, the Service Charge is a percentage of your gross redress or the maximum amount listed in column (2) below, whichever is lower.
| (1) Compensation amount | (2) Your Service Charge (+VAT) | (3) Example Compensation | (4) Example Service Charge (inc VAT) | |
|---|---|---|---|---|
| £1 - £1,499 | 30% up to a max of £420 +VAT | £100 | £36 | |
| £1,500 - £9,999 | 28% up to a max of £2,500 +VAT | £6,000 | £2,016 | |
| £10,000 - £24,999 | 25% up to a max of £5,000 +VAT | £11,000 | £3,300 | |
| £25,000 - £49,999 | 20% up to a max of £7,500 +VAT | £40,000 | £9,000 | |
| £50,000 + | 15% up to a max of £10,000 +VAT | £80,000 | £12,000 |
The examples shown in columns (3) and (4) above are for illustration purposes only and are not to be taken as an estimate of the likely amounts to be recovered. The amount You receive may be more or less than these examples.
Can you change your mind?
You can cancel at any time after the 14 day cooling period and before an offer of Compensation is made, however we reserve the right to apply a Fee to cover Our reasonable costs for any work undertaken in processing Your Claim up to the date of cancellation. Such charges will be calculated at £120 + VAT per hour as follows:
| Stage of Claim | Hours (maximum) | Fee (maximum) |
|---|---|---|
| When We are carrying out/have completed a detailed questionnaire as part of our investigation. | 2 | £300 |
| When We are carrying out/have completed a detailed full review of your case (this is not the same as any Free Check assessment you may have already had). | 10 | £1,500 |
| When We have submitted Your Claim to the Third Party. | 14 | £2,100 |
| When We have liaised with the Third Party in respect of your Claim (before any offer of compensation is made). | 18 | £2,700 |
Can you take alternative steps to pursue a claim?
You can of course pursue the claim yourself without using a CMC and without cost. You will first need to complain directly to the financial institution and if this is unsuccessful, you can complain through the FOS/TPO. Certain claims may fall under the scope of the FSCS which you can access directly. You may be entitled to legal advice, assistance and representation through your membership of a trade union or under a contract of insurance, therefore you may wish to investigate whether you are able to pursue this claim through these methods.